Terms and Conditions
BOOKING TERMS AND CONDITIONS
These Booking Conditions, together with our Privacy Policy, any other written information brought to your attention before we confirmed your booking, and our website terms and conditions (if applicable), govern your booking with Wallmark Travels and Tours Limited, trading as Wallmark Holidays (registered number 14805552, registered office: 806 Romford Road, London, United Kingdom, E12 5JG).
Please read these Booking Conditions carefully before making any bookings. References to “you” and “your” mean all persons named on the booking (including anyone added or substituted later). By making a booking, you confirm that you:
• Have read and agree to these Booking Conditions.
• Consent to the use of personal data in accordance with our Privacy Policy and are authorised to provide such data for all persons listed on the booking.
• Are over 18 years of age.
• Accept financial responsibility for payment of the booking on behalf of all persons named.
1. PACKAGES WE ORGANISE
Where we combine and sell two or more different types of travel services (e.g., flights and hotels) to create a package holiday, your contract(s) will be with the relevant supplier(s). However, Wallmark Holidays acts as a package organiser and accepts responsibility for the performance of those contracts under the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”).
We also arrange financial protection for your package holidays as required by these regulations.
2. GENERAL TERMS FOR ALL BOOKINGS
2.1 Contracts with Third-Party Suppliers
When you make a booking, we facilitate the creation of a contract between you and the third-party suppliers (e.g., airlines, tour operators, hotels, car hire companies). The booking is confirmed once we issue a confirmation document.
Your contract will be governed by:
• These Booking Conditions.
• The third-party suppliers’ terms and conditions.
If there is any conflict between the two, the supplier’s terms will take precedence over unless they are invalid or unenforceable under English law, in which case our terms will apply.
2.2 Agent Responsibility
As an agent, we are not responsible for the acts or omissions of the suppliers or the services provided unless we are the organiser of your package holiday (as defined under the Package Travel Regulations). In such cases, we will assume responsibility for the performance of those travel services.
3. CANCELLATIONS
3.1 Cancellation by the Client
If you or any member of your party wishes to cancel, the party leader must notify us in writing (via recorded post or email). The cancellation will only be effective when received by our office.
Charges for cancellation are as follows:
• More than 8 weeks before departure: Full deposit retained.
• 8 weeks or less before departure: 100% of the total holiday cost.
Additional Terms:
• If you cancel a flight-inclusive holiday where flights were paid separately, the full cost of the flights will also be payable if cancelled less than 8 weeks before departure.
• A booking can be transferred to another person if:
• We are notified at least 2 weeks before departure.
• All additional costs (e.g., amendment fees and supplier charges) are paid.
• Airline tickets can be changed (note that airlines often do not allow name changes).
3.2 Cancellation by WallMark Holidays or Force Majeure
Occasionally, we may need to make changes to your booking or cancel it due to unforeseen circumstances, including but not limited to:
• Significant changes: Examples include lower-standard accommodation, changes to departure time or duration by 12+ hours, or departure locations 100+ miles away.
• Force majeure: Events beyond our control, such as natural disasters, pandemics, or government restrictions.
Options if a significant change occurs before departure:
1. Accept the revised arrangements.
2. Rebook an alternative holiday (if available) at no extra cost.
3. Cancel and receive a full refund.
No compensation will be provided for changes caused by extraordinary circumstances.
4. AMENDMENTS TO BOOKINGS
If you wish to make changes to your booking (e.g., change of dates or itinerary), you must notify us in writing. Amendments may incur:
• A £30 amendment fee per passenger.
• Supplier amendment charges (if applicable).
5. NON-REFUNDABLE SERVICES
Certain services (e.g., flights, accommodation) may be non-refundable, as specified at the time of booking.
6. SPECIAL CIRCUMSTANCES
6.1 Bereavement
In the event of a death in your immediate family or among your travelling party, we may assist in rescheduling or obtaining refunds subject to supplier policies. Relevant documentation (e.g., a death certificate) will be required.
6.2 Medical Emergencies
For cancellations due to medical reasons, we may assist with rescheduling or refunds, subject to supplier terms. Documentation (e.g., a doctor’s note) will be required.
7. TRAVEL INSURANCE
We strongly recommend purchasing travel insurance at the time of booking to protect against unforeseen cancellations, emergencies, or disruptions.
8. REFUND PROCESS
Refunds (if applicable) will be processed within 14–21 business days after confirmation of cancellation. Delays may occur depending on the supplier’s policies and payment methods.
9. COMPLAINTS PROCEDURE
If you have a complaint:
• Address it to the relevant supplier (e.g., airline or hotel) immediately while on holiday.
• If unresolved, contact us at complaints@wallmarkholidays.co.uk after your trip.
We will assist you in liaising with the supplier, but the responsibility lies with the supplier.
10. DELIVERY OF DOCUMENTS
Travel documents will be sent via email or post upon full payment. Loss of documents caused by your actions will incur reissue costs.
11. TRAVELLER RESPONSIBILITIES
It is your responsibility to review all terms and cancellation policies before booking. Non-adherence may result in forfeiture of any refund.
- AMENDMENTS TO TERMS12.1 We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will apply to bookings made after the effective date of the amendments.
- PRIVACY AND DATA PROTECTION13.1 We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable UK laws.
13.2 For details on how we handle your data, please refer to our Privacy Policy. - GOVERNING LAW AND JURISDICTION
These terms are governed by English law. Disputes will be resolved in English or Welsh courts unless you reside in Scotland or Northern Ireland, in which case local laws apply.
For further assistance, please contact us at:
• Phone: 0204 520 4646
• Email: Contact@Wallmarkholidays.co.uk
• Address: 806 Romford Road, London, United Kingdom, E12 5JG
By proceeding with your booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions.