Terms and Conditions

BOOKING CONDITIONS

These Booking Conditions, together with our privacy policy, any other written information we brought to your attention before we confirmed your booking and where your holiday is booked via our website, our website terms and conditions of use, apply to your booking with WallMark Travels and Tours Limited trading as WallMark holidays, registered number 14805552
with our registered office address at 806 Romford Road, London, United Kingdom, E12 5JG. Please read these Booking Conditions carefully prior to making any bookings. References to “you” and “you’re” in these Booking Conditions means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them.

By making a booking, you agree on behalf of all persons detailed on the booking that he/she:

has read these Booking Conditions and has the authority to and does agree to be bound by them;

consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health or medical conditions and disabilities);

is over 18 years of age;

accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Packages that we organize: where we combine and sell two or more different types of travel services to you for the purpose of the same trip or holiday, such as a flight and hotel, or hotel and car hire, so as to create a package holiday, your contract(s) will be with the supplier(s) or principle(s) on behalf of who we act as agent, but we will accept responsibility for performance of those contracts as a package organizer in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”) and arrange financial protection for your package

APPLICABLE TO ALL BOOKINGS

When making your booking we, will arrange for you to enter into a contract with each of the third-party supplier(s) of your travel arrangements (such as tour operator, airline, cruise operator, accommodation provider, car hire provider and transfer provider) as specified on your booking confirmation. Your contract comes into existence once we issue the booking confirmation.

Your booking with us is subject to these Booking Conditions and as well as those of the third-party suppliers who have their own terms and conditions which govern the services they provide and you’ll be bound by these. In the event of any conflict between a supplier’s terms and conditions and these booking conditions, the supplier’s term or condition that conflicts with ours will take precedence, unless it is deemed under English law to be invalid or unenforceable, in which case the relevant term or condition in our Booking Conditions will prevail. Some of our suppliers’ conditions may limit or exclude their liability to you and, because they’ll apply to your contract with us, may also limit or exclude our liability to you. Suppliers’ terms and conditions are often subject to international conventions too, which limit their (and our) liability. Copies of the relevant supplier’s terms and conditions and any applicable international conventions are available on request.

As an agent, we accept no responsibility for the acts or omissions of the suppliers or for the travel services provided by them unless we are the organizer of your package holiday under the Package Travel Regulations, in which case we will accept responsibility for those travel services in accordance with Section B of these Booking Conditions.

Flight Details

Any amendments that we may make to the flight details, such as change in carrier, departure time and airport of departure would be considered as a minor change and would not be subject to any compensation or allow you to cancel reservations. The exception to this would be if the timings changed by more than 12 hours.

You Wish to Change Your Booking

If you wish to change any item – other than increasing the number of persons travelling in your party – and providing we can accommodate the change, you will have to pay an amendment fee per person. These fees can vary greatly and will be advised at the time changes are made. All changes must be confirmed to us in writing. Please be aware that some travel arrangements cannot be changed once a reservation has been processed and therefore amendment charges could be as great as the total cost of your holiday. Certain travel arrangements (e.g. restricted fare tickets) cannot be changed or cancelled after a reservation has been made and any alteration will incur a 100% cancellation charge.

If You Cancel Your Holiday

Should you or any member of your party be forced to cancel your holiday prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. All passenger will receive a refund of the UK departure taxes less our administration fee. CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket issue.

COMPLAINTS

In our capacity of agent, we will assist you with any complaints and you may contact our Customer Services at complaints@@wallmarkholidays.co.uk or contact@@wallmarkholidays.co.uk or write your complaints to our office Suite 2941 Unit 3A, 34-35 Hatton Garden, Holborn, London, United Kingdom. However, as the contract(s) for your travel arrangements is between you and the principle(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them in the first instance. If you have a problem with your travel arrangements whilst on holiday, this must be reported to the principle/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity for the principle/supplier to investigate and rectify your complaint. As a result, the amount of compensation you may be entitled to may be reduced or you may not receive any at all.

If you wish to complain when you return home, please write to the principle/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will, of course, assist you with this if you wish – please contact Customer Services here /2941 Unit 3A, 34-35 Hatton Garden, Holborn, London, United Kingdom

DELIVERY OF DOCUMENTS

All travel documents (e.g. tickets/Insurance policies) will be sent to you by email within 48-72 hours following full payment of your booking or by post on request, except in the case of a very late booking, in which case documents can be sent within 24 hours. Once documents are posted to you, no liability will be accepted by us unless the loss of documents are caused due to our negligence. In such instances if the tickets or other documents need to be reissued, all the costs should be borne by you. Documents can only be reissued up to 7 days before departure. You may request for delivery by other means if necessary, e.g. courier provided that this is at your cost.

FINAL TRAVEL ARRANGEMENTS

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with WallMark Holidays, prior to departure. Please ask us for your airline contact details so that you can check directly with the airline if necessary, for any changes to the scheduled itinerary and reconfirm your flight at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

SAFETY & SECURITY

You are responsible for making yourself aware of Foreign Office advice with regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly (see https: www.gov.uk/travelaware). Advice from the Foreign Office to avoid or leave a particular country may constitute an Unavoidable and Extraordinary Circumstance under Clause 14 above.

DATA PROTECTION

As part of your booking information we will need you to provide us with personal information such as name, email address, telephone number, DOB, passport number and other identifying information. We may also need to collect special category information that you provide such as health and medical information, details of any disabilities, or religion.

We will process your personal information, including special category information, for the purpose of making your booking and also pass this to the relevant suppliers of your travel arrangements or other particular persons who are a part of the provision of your travel services, as necessary to arrange your travel. Further, if required by any authorities, or as required by law, the information may be provided to public authorities such as customs or immigration. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, we will need to send this information to the US Customs and Border Protection for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, we will pass your data to suppliers outside of the EEA in compliance with the requirements of the General Data Protection Regulation as regards such transfers.

In making this booking, you understand that the personal information that you provide in your booking form may be shared with suppliers and any person required to facilitate your travel arrangements.

“WallMark Holidays” and “WallMark Travels and Tours Limited” are business clients of this website. The domain name of this website, contents and information are provided by independent third parties.